Frequently Asked Questions

3700 Broadway
Kansas City, MO 64111
Phone: (816) 753-8665
Fax: (816) 753-7643
M-F: 10AM – 4PM
SAT: 10AM – 2PM   SUN: Closed

Where can I buy tickets?

You may purchase in person at our box office: M-F 10am-4pm or Sat 10am-2pm. We accept Visa, Mastercard, Discover, American Express & cash or online at The box office accepts cash and credit card for tickets bought at the door on the night of the show.

Beware of secondary resale sites,  the venue can only guarantee the validity of tickets purchased directly from the venue box office or Ticketmaster.

Where can I park?

The Uptown Theater offers free parking in four different places all located directly across from the theater complex.

1. The Uptown Shoppes outside parking lot located  directly north of the theater complex (3600 Broadway).

2. The parking garage located underneath the west wing of the Uptown Shoppes complex. (3600 Broadway).

3. The parking lot of the Salvation Army Headquarters (3637 Broadway).  Their lot is located directly east of their building.

4. Limited parking is available in the T-Mobile parking lot (3625 Broadway).
A parking attendant will provide you with a temporary parking pass if there is space available.

Just take the crosswalk across Valentine Road or Broadway Boulevard and you’re at the theater doors.

What items may I not bring with me to the concert?

The following items are prohibited inside the venue:

·         Outside food or drinks
·         Weapons of any type, including concealed firearms
·         Professional camera equipment or recording devices
·         iPads, tablets, selfie sticks, Go Pro cameras
·         Flashlights, glow sticks, laser pointers, hula hoops, flow toys
·         Large bags or backpacks. Purses/bags no bigger than 11 x 8 1/2 inches
·         Signs, banners, flags, etc.

* These could be subject to change per the artist request.

The Uptown reserves the right to search anyone, and their belongings, who enter the premises.

Do you have a lost and found?

Yes. Once we are finished cleaning the theater all found items will be brought to the box office. Please call the box office to see if we have found your item.

(816) 753-8665

How can I get a backstage pass or meet the band?

Backstage Passes are issued by the event promoter or artist management. If they are available, they are usually distributed to radio stations and local fan clubs. Backstage Passes are not available for purchase from the venue.

VIP Packages

VIP Package Disclaimer: Uptown Theater does not sell, handle or facilitate any VIP programs for artists. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for VIP fulfilment by Artist’s VIP agency. All preshow VIP programs and times, Priority Check-In and Early Entry may vary and are subject to modification by the tour at any time for any reason. Please check for updated information from your point of purchase. Any Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorize access into the venue, VIP or any backstage areas. Uptown Theater is not responsible for outdated or inaccurate information provided to the consumer at the time of purchase and cannot assist with VIP package information, as it is rarely provided to us in advance.

Where can I smoke in the Uptown?

The Uptown is a completely non-smoking venue, including the use of vapor and electronic cigarettes. There is a smoking exit located south of the main bar inside the theater. You may use that door only to enter/exit the smoking area. There is no re-entry from the main entrance by the box office.

My tickets were lost, stolen, or destroyed. What can I do?

Call our box office for a complete explanation of ticket replacement policies. If we have a record of your purchase and can verify your identity as the original purchaser, we may be able to reprint your tickets once the original tickets are voided.  If you purchased through Ticketmaster, please call their customer service line.

We do not offer any warranty or guarantee pertaining to lost, stolen or destroyed tickets.

Uptown Box Office: (816) 753-8665
Ticketmaster Support: 1 (800) 653-8000

How is General Admission seating handled?

Strictly on a first-come first-served basis.

There is open standing room near the stage as well as fixed seats at the back of the theater and in the balcony.  If you absolutely must pick your spot, get to the show first. If you move from your spot before or during the show, you may lose it.

You may notice that your GA ticket has numbers appearing in the “row” and “seating” lines on the ticket. These numbers do not represent a specific seat, as they are used for Ticketmaster’s tracking purposes only.

What is your camping and wristband policy?

We do not provide overnight security for camping.

We do not provide or have a wristband system.

What is your camera policy?

Typically we do not allow professional cameras, cameras with removable lenses, or tablets such as iPads.  Additional restrictions are sometimes placed by the artists, so please call the Uptown Box Office with questions regarding specific shows.

Uptown Box Office: (816) 753-8665

Do you have coat check?

No, we do not have coat check available for concerts.

What concessions options do I have?

We have a full bar that serves soda, juice, water, liquor, wine and beer. All bars take credit cards and cash.  Sometimes additional satellite bars are available and  set up around the theater offering beverage options such as beer and water bottles.

Do you have an ATM?

We do have an ATM in the building. Also, our bars allow the use of credit card purchases for beverages, but it’s always a good idea to come prepared with cash for artist merchandise or other vendors.

What happens if my event is cancelled or postponed?

Please call the Uptown Box Office for details on your specific event. Tickets purchased directly through Ticketmaster will typically be automatically refunded.

Uptown Box Office: (816) 753-8665
Ticketmaster Support: 1 (800) 653-8000

What hotels and restaurants do you recommend near the theater?

There are several bars and restaurants within a block of the theater, and many more just a short drive away. There are several hotels located within blocks of the theater.

Are you hiring?

We are always looking for servers, room captains, set up staff, and parking attendants. Occasionally administrative positions open up as well.

Please fill out our contact form with a little about yourself and what you are looking for!

Contact Form