Frequently Asked Questions

3700 Broadway
Kansas City, MO 64111
Phone: (816) 753-8665
Fax: (816) 753-7643
M-F: 10AM – 4PM
SAT: 10AM – 2PM   SUN: Closed

Where can I buy tickets?

Tickets are only available through ticketmaster.com  or in person at the Uptown office, located on the third floor at  3700 Broadway  in Kansas City, Missouri.  Tickets will also be available on show nights at the ticket window 30 minutes before the doors open.  Tickets can purchased with either cash or card. 

Beware of secondary resale sites,  the venue can only guarantee the validity of tickets purchased directly from the venue box office or Ticketmaster.

Where can I park?

The Uptown Theater offers free parking in four different places all located directly across from the theater complex.

1. The Uptown Shoppes outside parking lot located  directly north of the theater complex (3600 Broadway).

2. The parking garage located underneath the west wing of the Uptown Shoppes complex. (3600 Broadway).

3. The parking lot of the Salvation Army Headquarters (3637 Broadway).  Their lot is located directly east of their building.

4. Limited parking is available in the T-Mobile parking lot (3625 Broadway).
A parking attendant will provide you with a temporary parking pass if there is space available.

Just take the crosswalk across Valentine Road or Broadway Boulevard and you’re at the theater doors.

What items may I not bring with me to the concert?

The following items are prohibited inside the venue:

·         Outside food or drinks
·         Weapons of any type, including concealed firearms
·         Professional camera equipment or recording devices
·         iPads, tablets, selfie sticks, Go Pro cameras
·         Flashlights, glow sticks, laser pointers, hula hoops, flow toys
·         Large bags or backpacks. Purses/bags no bigger than 11 x 8 1/2 inches
·         Signs, banners, flags, etc.

* These could be subject to change per the artist request.

The Uptown reserves the right to search anyone, and their belongings, who enter the premises.

Do you have a lost and found?

Yes. Once we are finished cleaning the theater all found items will be brought to the box office. Please call the box office to see if we have found your item.

(816) 753-8665

How can I get a backstage pass or meet the band?

Backstage Passes are not available for purchase from the venue.
If an artist has a meet and greet option it will be available online through their website and is facilitated by a separate company.

VIP Packages

VIP Package Disclaimer: Uptown Theater does not sell, handle or facilitate any VIP programs for artists. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for VIP fulfilment by Artist’s VIP agency. Emails containing details about VIP details and procedures are almost always sent out 1 or 2 days before the event. All preshow VIP programs and times, Priority Check-In and Early Entry may vary and are subject to modification by the tour at any time for any reason. Please check for updated information from your point of purchase. Any Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorize access into the venue, VIP or any backstage areas. Uptown Theater is not responsible for outdated or inaccurate information provided to the consumer at the time of purchase and cannot assist with VIP package information, as it is rarely provided to us in advance.

Where can I smoke in the Uptown?

The Uptown is a completely non-smoking venue, including the use of vapor and electronic cigarettes. There is a smoking exit located south of the main bar inside the theater.

My tickets were lost, stolen, or destroyed. What can I do?

Call our box office for a complete explanation of ticket replacement policies. If we have a record of your purchase and can verify your identity as the original purchaser, we may be able to reprint your tickets once the original tickets are voided.  If you purchased through Ticketmaster, please call their customer service line.

We do not offer any warranty or guarantee pertaining to lost, stolen or destroyed tickets.

Uptown Box Office: (816) 753-8665
Ticketmaster Support: 1 (800) 653-8000

How is General Admission seating handled?

Strictly on a first-come first-served basis.

There is open standing room near the stage as well as fixed seats at the back of the theater and in the balcony.

You may notice that your GA ticket has numbers appearing in the “row” and “seating” lines on the ticket. These numbers do not represent a specific seat, as they are used for Ticketmaster’s tracking purposes only.

If a GA ticket is for standing room only that will be clearly marked on Ticketmaster.

What is your camping and wristband policy?

We do not provide overnight security for camping.

We do not provide or have a wristband system for ordered entry.

What is your camera policy?

Professional grade cameras with detachable lenses or tablets such as iPads are not allowed in the theater.   In most cases a small, point-and-shoot camera will be allowed in.  However, everything is at the discretion of the security team and they may have you take it back to your vehicle.

Do you have coat check?

No, we do not have coat check available for concerts.

What concessions options do I have?

We have a full bar that serves soda, juice, water, liquor, wine and beer. All bars take credit cards and cash.  Sometimes additional satellite bars are available and  set up around the theater, offering beverage options such as beer and water bottles.

Do you have an ATM?

We do have an ATM located in the Encore bar, just off the main entrance to the theater. Our bars allow the use of credit card purchases for beverages, but it’s always a good idea to come prepared with cash for artist merchandise or other vendors who may not always accept card options.

What happens if my event is canceled or postponed?

Tickets purchased directly through Ticketmaster will typically be refunded 30 days after the announcement of the cancellation.  If a show postpones then you will have to request a refund through Ticketmaster.

Ticketmaster Support: 1 (800) 653-8000

If you purchased in-person at our box office and a show is canceled or postponed, you will have to bring your tickets back into our office in order to be refunded.

What hotels and restaurants do you recommend near the theater?

There are several bars and restaurants within a block of the theater, and many more just a short drive away. There are several hotels located within blocks of the theater.

Are you hiring?

We are always looking for team members for security, event staff, ticket scanning, and ushering. Come into our office to fill out an application!

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